Privacy Policy ezpin – Player Data Protection in Malaysia

This Privacy Policy ("Policy") describes the information handling practices of ezpin ("we", "Platform") regarding personal data of users ("you", "Player") collected through the ezpin website, mobile app, and all related services.

By registering an account or using ezpin's services, you agree to the collection and use of your personal information as described in this Policy. If you do not agree with any part of this Policy, please stop using the platform and contact us to close your account.

Ezpin complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards for the protection of data and online user privacy.

Ezpin collects personal data from various sources as you interact with our platform. The type of data collected depends on how you use our services:

The personal data we collect is used solely for the following purposes and nothing beyond:

• Account Operations: Create and manage player accounts, verify identities, and securely process financial transactions.
• Service Delivery: Allow you to access all games, bonuses, and platform features without interruption.
• Fraud Prevention: Detect and prevent fraud, hacking, and money laundering activities that could compromise the security of your account and other players.
• Customer Support: Help us understand and resolve your queries or issues more quickly and effectively.
• Legal Compliance: Meet the reporting and compliance requirements mandated by relevant regulators and legislation.
• Platform Improvements: Analyse aggregated, anonymised usage patterns to improve the overall user experience.
• Service Communications: Send important notifications related to your account, transactions, and relevant terms updates.

Ezpin does not use your data to make automated decisions that materially affect you without human involvement, except in cases of fraud detection where immediate action is required to protect your account.

Ezpin does not sell your personal data. However, in certain situations, we may share data with carefully selected third parties:

• Payment Service Providers: Required transaction details are shared with DuitNow, Touch 'n Go, Maybank, CIMB, and other payment processors solely to process your deposits and withdrawals.
• Game Software Providers: Limited game session data is shared with licensed game providers such as Evolution Gaming, Pragmatic Play, and others for bet settlement purposes only.
• KYC Services: Identity information is shared with licensed identity verification providers for KYC verification purposes.
• Authorities: Data is shared with law enforcement agencies or regulatory bodies when required by law or a valid court order.

Ezpin implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Passwords are stored using irreversible hashing methods.
• Two-factor authentication (2FA) is available and encouraged for all player accounts.
• Round-the-clock security monitoring by an in-house cybersecurity team.
• Regular penetration testing by independent security firms to identify and address vulnerabilities.
• Data access follows the principle of least privilege — staff only access data required for their role.
• All access to personal databases is automatically logged and reviewed on a regular basis.

Ezpin uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and enable certain features to function correctly.

Types of cookies we use:

• Session Cookies (Required): Required to maintain your login session and ensure the platform functions correctly. These cookies cannot be disabled.
• Preference Cookies: Save your preferences such as language, display theme, and game settings for a more convenient experience.
• Analytics Cookies: Collect aggregated, anonymised usage data to help us understand how players use the platform and make improvements.
• Security Cookies: Help detect suspicious activity and protect your account from unauthorised access attempts.

You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality and your gaming experience.

As an ezpin player, you have the following rights regarding your personal data. We are committed to processing all requests within 30 business days:

The ezpin platform is intended for adult users aged 18 and above only. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

If we discover that a minor's personal data has been collected inadvertently, we will take immediate steps to:

• Suspend the account immediately.
• Delete all personal data collected from that individual.
• Return any remaining account balance in accordance with established procedures.

Ezpin retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or to comply with applicable legal requirements.

Upon expiry of the retention period, data will be permanently deleted or anonymised so that it can no longer be linked to any specific individual.

Ezpin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data.

• Any significant changes will be communicated to players via in-platform notifications or email at least 14 days before taking effect.
• The latest version of the Privacy Policy is always available on the Privacy Policy ours.
• The "Updated" date at the top of this document indicates the effective date of the current version.
• Continued use of the platform after amendments take effect constitutes your acceptance of the revised policy.